A Note on Offers, Sales, Promotions and Discounts:
Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.
Q: Not exactly what you wanted?
A: While we take pride in every GUESS by Marciano product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. GUESSbyMarciano.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to fourteen days after you receive the package. Original receipt, hygiene strip and tags must be attached. Unfortunately, pierced jewelry are final sales. Sale merchandise may only be returned to a store for an exchange.
Refunds for items returned within fourteen days of the shipment received date will be credited in the same form as the original payment type. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a merchandise return card. If the item was a gift purchased online, send it back to GUESSbyMarciano.com along with your online gift receipt. Refunds will be in the form of a merchandise credit redeemable with your next purchase online or at any GUESS by Marciano store. Click here for our return address.
GUESS by Marciano merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.
Complete the Return Form included in your original shipment and enclose it with the item(s) in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery. Packages must be returned pre-paid; we are unable to accept COD deliveries. We are not responsible for items lost in the mail.
Please note that this option is available only for items ordered from GUESSbyMarciano.com. If your item came from a retail store, it must be returned to a store.
If you have misplaced your GUESS Return/Exchange label, please send your pre-paid, insured package to:
E-Commerce Returns Door #6
10610 Freeport Drive
Louisville, KY 40258
Refunds are processed 5-8 business days after item(s) are received. Refunds are given for the price indicated on the original receipt and any applicable taxes. Shipping charges are not refunded. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Simply call this toll-free number: 1-866-44-MARCIANO (62724), and order your replacement merchandise via Express Exchange. In-stock merchandise will be shipped within approximately 24 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for your returned merchandise upon receipt.
Q: What if I need to make a return, but I've lost my original receipt?
A: If you wish to return your item to GUESS by Marciano.com, simply include a note along with your order that includes your order number and your full name (you can find the order number on the order confirmation email you originally received or if you were a registered GUESS by Marciano.com shopper at the time by logging in to your GUESS by Marciano.com account and viewing your order history).
Original receipts are required for in-store returns. If you have further questions or require additional assistance, please visit our Customer Care contact page by clicking here.
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, you must first reference where the item was purchased:
1. If the gift was purchased online: Send it back to GUESS by Marciano.com, along with your online gift receipt, within 14 days of when you receive the product to receive a gift card redeemable online or at any GUESS by Marciano store. IMPORTANT: If you wish to receive a gift card in the mail upon return, please note your request on the back of the online gift receipt, otherwise, a refund will be issued back to the original credit card used for the purchase. You may also return a GUESS by Marciano.com item to a GUESS store. Please refer to our return policy above for more details on returning to a GUESS by Marciano store.
2. If the gift was purchased in a GUESS by Marciano Store: Return it to a GUESS by Marciano store, along with your gift receipt, within 14 days of when you receive the product. If your item was not purchased online, you may not return it to GUESS by Marciano.com. Please refer to our return policy above for more details on returning to a GUESS by Marciano retail store.
3. If the gift was purchased at a retailer other than GUESS by Marciano: The merchandise must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
NOTE: If you have any questions about the return policy, please call Customer Care at 1-866-44-MARCIANO (62724).